LN
Lucy N
1 reviews | Active since Oct 2023
13 Oct 2023, 12:05
Capitec Bank PHATHETIC Service
On the 05.10.23 I requested a letter from Capitec stating that I have cancelled all my stop orders, initially I was told I will receive it in 24 to 48 hours, to date I have not received anything. Whenever I phone to do a follow its always in progress. I am utterly disappointed by their customer services and I am also frustrated as I had to put my plans on hold due to not receiving this letter.
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Replies (2)
Capitec Bank's replyOfficial
14 Oct 2023, 09:06Good day Lucy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Oct 2023, 09:06
Official
Good day Lucy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LN
Lucy N's updateReviewer Update
17 Oct 2023, 16:14Hi I received a call on Friday from Ayanda who said he will give me feedback on Monday, he even asked by when do I need the document and I said Monday is fine, which was yesterday and I am still waiting. I sent an email but no response. I am really disappointed in your customer service.
LN
Lucy N's update17 Oct 2023, 16:14
Reviewer Update
Hi I received a call on Friday from Ayanda who said he will give me feedback on Monday, he even asked by when do I need the document and I said Monday is fine, which was yesterday and I am still waiting. I sent an email but no response. I am really disappointed in your customer service.