Capitec bank payment reversal service is useless

If you are using Capitec bank and you unwittingly send your money to ****mers,you are in trouble.Unfortunately there's nothing Capitec bank can do to help you despite their claim that they have a payment reversal service.I fell for this lie and requested this service from Capitec bank 3 weeks ago after realizing that I had sent R2000 to ****mers. The agent on the line assured me that they will assist me but the service will cost me R160. Three weeks passed without any feedback from Capitec. I finally decided to email them to request feedback, their response was that I should contact the person I sent the money to as they have failed to get his permission to get my money back. So I contacted Capitec bank's customer care to seek clarification as I had not been made aware that all they can do is ask the ****mers nicely to pay my money back. The customer care agent did a great job at making me feel dumb as she kept repeating that it was not Capitec bank who told me to send my money to ****mers. My complaint was that I cannot believe they are charging customers a R160 and providing basically nothing. I feel like I've been ****med twice , by the ****mers and by Capitec bank for claiming that they can help me if I just pay the fee. They failed to inform me that all they can do is have a conversation with the ****mer and ask them to give my money back, anyone with a brain can guess the outcome of that conversation,that's not a service I would pay even one cent of my money for. I found out yesterday that some banking apps have a payment reversal option for their clients ,had I been a client at any of those banks I would have saved myself 3 weeks of stress ,sleepless nights and dealing with *********** customer care agents ,and I would have my money back.