Capitec bank payment delays

I paid my rent to my landlord on the 31 of the month expect it to reflect the next day, my landlord then contact me on the 2nd asking why payment hasn’t been made which I then provided them evidence for showing them that I had made payment, and we then wait to see how Capitec would respond. On the 3rd November they notified me that it could be a “missing payment” that needs to be tracked notifying me that it would take 3 days to complete, after 3 days I contacted them to then be notified that it would be additional 6 days to get it sorted. after 6 day we had no feedback except an automated response saying they working on from an agent we have since been struggling to get through too, we’ve been into two different branches on 4 or 5 different occasions as well as multiple phone call and emails but we have not to date received any meaning feedback or any feedback at all, it is now the 02 of DECEMBER and after being threaten by my landlord that the next step would be throwing me out onto the street I am with my friends and 3 kids, still standing anxiously, nervous awaiting for someone to get back to me from Capitec!!! I need this resolved immediately it’s more then 21 days and no feedback not even a reverse payment options.

Glad to say that after this transaction I’ll be taking my business to a different bank, somebody help!!