Capitec Bank Pathetic Forex Service!

This is an ongoing issue. On FB you rep**** to my question to that you are able to process immediately - a blatant lie as this is the 4th month that all my husband's colleagues received their salary payments on the 15th - pay date, but we are still struggling with Capitec Bank! It is time that the truth be told to the General Public!

As standards are falling in South Africa, I was looking for another bank, at first I was very happy when I visited a Branch of Capitec Bank to open an account. As I work abroad, my salary is transfered to SA in US Dollars, my first question was if they could acommodate this in a timely manner, to which they confirmed it would not be a problem. The first month, it was a huge problem, getting my salary into my account, for which the answer was, I failed to submit a certain administrative document. I completed the said document, and submitted it immediately. I am in posession of an email, explaining that in future, I would not encounter this problem again, and my salary would be credited to my account immediately, so I gave them another chance. This month, all my colleauges had their salary already in their accounts, but the more I checked my Capitec app, the more I got frustrated, because it is not coming in. I then enquired, as I was promised that this would not happen again. The response, I would expect from from a 3 year old, or from a well trained dog, but not from a financial institution, claiming, "I misunderstood her email, it would take another 3 to 7 working days to be credited to my account". She could not explain, that I misunderstood the 3 to 7 working day release time, when it was not in her email. So you want to tell me, when my colleauges, working for the same company, getiing their salary the same time, from the same financial institution, transfered into the same country, gets it credited 3 to 7 working days before mine, then there is something seriously wrong with your systems, and you are not as efficient, as you want to make people believe. Why are you sitting with my money for 3 to 7 working days, are you experiencing financial difficulty. Maybe I could have overlooked some of it, but Tanya De Klerk, if you insult my intelligence, by claiming I do not understand your email, when it did not contain the so called 3 to 7 days, or start suggesting I am lying, I seriously think that you as a complaint manager, are in need of training on how to handle customers, not to mention common han decency. To end, if you thought, like me, Capitec could be your answer to getting better banking service, forget it, they were completely useless in my case, and their staff was rude by claiming we do not understand. Do not go to Capitec, if you want real financial service, they seem to be only good at administering a savings account, nothing more.