Capitec Bank - Paid-Up Letters

We settled the FULL amounts of our Credit Card and Personal Loan on April 4th, 2022. We have been sending emails to Capitec from there onwards; we went into the branch on April 14th, 2022, and the consultant sent an email to the same email address we have been sending emails to.

Until today, April 28th, 2022 (16 days later), NOBODY has gotten back to us about our paid-up letters (we only received a half-assed letter that we had paid the Personal Loan). We need an answer by Friday at noon (12 pm)