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Sean P
1 reviews | Active since Oct 2010
20 Jul 2022, 13:23
Capitec Bank Outdated
I phones Capitec for a basic request - can I have a print out of a specific monthly payment from the 01/01/2018 to date. This is impossible for them in todays technological age. I was informed to go to the branch and they can only provide me with a printout. I asked to speak to someone senior to really understand this - only to be transferred and held on for so long I ended up dropping the call. How outdated - I will be changing banks.
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Replies (2)
Capitec Bank's replyOfficial
20 Jul 2022, 15:22Good day Sean
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Jul 2022, 15:22
Official
Good day Sean
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SP
Sean P's updateReviewer Update
01 Aug 2022, 20:26Peter, just so you know. These guys closed the case without contacting me to understand the issue and then make a decision. They in their own wisdom, just inform me of what the issue was and the options I have. They got it all wrong. I just waiting to wrap up this month, then I'm moving to go to another bank. They are arrogant.
SP
Sean P's update01 Aug 2022, 20:26
Reviewer Update
Peter, just so you know. These guys closed the case without contacting me to understand the issue and then make a decision. They in their own wisdom, just inform me of what the issue was and the options I have. They got it all wrong. I just waiting to wrap up this month, then I'm moving to go to another bank. They are arrogant.