Capitec BANK one step closer to controlling your spending like it's their money

I have an ongoing problem with Capitec Bank since the beginning of 2023 after being a very happy client for more than 10 years.

If I need to make payments to service providers in excess of R3500 the app requires a selfie to be taken before the payment can be processed. Needless to say it DOES NOT WORK. The staff at my local branch are unable to help me. "Ma'am it's best if you rather visit our branch to make these payments" This is the only answer I get. Every time. HOW is this possible? What is the point of having a banking app if you need to visit a physical branch to make a payment? Are we moving back to the Stone Age of banking or is there a more sinister OP? The AI on Facebook is unable to help, the Question doesn't fit into any of it's categories. The contact numbers on the Capitec Bank web page gives a "This number does not exist" message. What do I do? Withdraw all my money and keep it under the couch? I have never been more frustrated. What has changed at Capitec Bank? Flawless service and literally overnight complete collapse.