LM
Lesego M

1 reviews | Active since Aug 2022

05 Aug 2022, 09:30

CAPITEC BANK OFFLINE FOR TWO DAYS

I'M SOOOOOOOOOOO DISAPPOINTED WITH CAPITEC BANK...IT'S BEEN NOW TWO DAYS SINCE THEIR SYSTEM IS OFFLINE. I GOT STRANDED IN THE MIDDLE OF NOWHERE BECAUSE OF GAS RUNNING OUT! I COULDN'T ACCESS THEIR APP & INTERNET BANKING. I COULDN'T PAY MY BILLS, I COULDN'T BUY AIRTIME & DATA! l COULDN'T ALSO PLAY LOTTO! ALSO ANOTHER THING IS THAT THEY ONLY OPEN ONE ATM FOR DEPOSITING (THAT CATERS FOR 3 COMMUNITIES - LOTUS GARDENS, SAULSVILLE & ATTERIDGEVILLE) AT NIGHT TIMES, WHY?????? THAT CREATES VEEEEEEEEEEERY LONG QUES UNNECESSARY! THEY RECENTLY ADDED MORE NEW ATMS AT ATTLYN & PLAZA MALL BUT THEY ARE USELESS IF THEY ONLY OPEN DURING OFFICE HOURS! WE NEED TO ACCESS ALL THE ATMS ANYTIME OF THE DAY OR NIGHT AS WE WISH.

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Aug 2022, 10:20
Official
 Good day Lesego We are aware of the current system issues impacting your banking experience.  Our App is currently unavailable and our IT team is working on fixing the issue.  Please continue to use your card to pay or withdraw cash.  We apologize for the inconvenience. 
Capitec Bank
Capitec Bank's reply06 Aug 2022, 08:14
Official
Good day Lesego Mogoera

We are aware of the current system issues impacting your banking experience.

Our App is currently unavailable and our IT team is working on fixing the issue. 

Please continue to use your card to pay or withdraw cash.

We apologise for the inconvenience.