1 reviews | Active since Mar 2015
capitec bank offline.
My salary gets transferred into capitec bank. Every month I must go into one of their branches to increase my limit. As they cannot make it a permanent increase.<br> <br> I go to ottery hyper capitec. I get told I cannot increase my limit as their system is offline. Then I ask when will you go online. We dont know. We are closing at 1pm. Try tomorrow (sunday) but remember we are closed. You need to go to a other branch. I ask which branch the illiterate *** says I dont know.Im not sure.<br> <br> I ask now how must I pay my rent. Then the woman again responds I dont know. I call their call centre and hold for 10 minutes just to get the same response about I dont know. <br> <br> A woman walks in and says she wants to deposit money they say ok you can come. I say now i can also transfer from my account to even another capitec account. They say no. We only accept cash now. How the **** can a bank be offline indefinitely. <br> <br> Digusted at their service and unprofessional uneducated staff. Iam definitely switching banks. Makes me sick. Cant swipe or anything and its months end .
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
