CAPITEC BANK OF SHAME!

Absolutely shocking service from Capitec Newcastle Mall Branch and collections department. My mother contacted the call center in order to stop debit as she will only be paid a small portion of her salary. As soon as the money came in 4 sets of debits went of leaving her with 200 rand!! She looks after 4 children and now how during NV this time of crisis is she to feed these children! She went into the branch and after 3 hours, she was called a **** by the call center and they refused to reverse the debits and assist her in making alternative arrangements. I will be reporting this to the Ombudsman and other various channels as I work in the financial sector and I know her rights!! They could not even assist in reversing atleast 1 debit so she can feed her family, no offer to making alternative arrangements. After it was said that her 3 month credit break would be approved and new contract would be sent to her. I will be sure to post this to every site I can find aswell. Capitec you disgust me!!