Capitec bank not prioritising cases

This is really starting to annoy me and maybe it time i get a court order because clearly capitec is not taking this serious i don't even get feedback from them regarding my frozen account, despite all the evidence and proof i have submitted proving that i never ****med a customer everytime i write here it when they will only call and ask me to explain the same story over and over again, don't they create a specific folder for a certain case gather all the proof and email i have sent to them instead of phoning me every time to ask the same thing as if this case is new? For God sake i even went to the bank gave them to listen to an audio of that client confirming that she has sorted it out for my account to be unfrozen, now capitec has a new excuse that they won't remove the stop because i was using the account for business of which it was only once, ok i receive my children's grant from that Account are they going to ***** that money also? When i asked the lady who told me all that to send me an email with all that in writing she agreed and dropped the call till now the email haven't been sent to me. You have no right over my children's social grant i will take this to court if i have to this is daylight *******.