Capitec Bank not helping

I had a savings account with Capitec bank, for many years, l took out a funeral policy with Capitec also, l invested with a ****MER, on the 3rd of January, realizing that it was a ****, l went to the Capitec bank, the kindly put a hold on to the 500 Rands, fortunately, the person that was trying to **** me, was using CAPITEC BANK also, the Capitec bank asked me to wait for 21 days, after 21 days l went back to CAPITEC BANK, I the interim, there was another transaction that took place on my account, l assured the bank that I didn't authorize the transaction, the Capitec bank asked to close my account and open a new account, l refused, because l waited 21 days, and my first problem was not seen to, when I asked CAPITEC BANK about it, the bank CAPITEC, ASKED ME TO WAIT LONGER, l told them that I already lost money using Capitec bank, the Capitec bank wants to charge me for another card, l told them, to close my account and keep the money, my account number is *** savings Murray Moodley. My money is about 1000 Rands