DM
Dominique M
1 reviews | Active since May 2020
06 May 2020, 15:51
Capitec bank not goog
Hi, I went to one of the capitec branch in tembisa phumulani mall for an assistance but had a very bad experience with them. Today around 9:08 in the morning, I received a bank notification stating my money has been withdrawn from atm in Centurion mall and immediately after the sms I logged in to my app and blocked the card and phoned the customer care but was told to go to the nearest branch hence I got there and explained my situation but was told that someone close to me took my card and withdraw the money hence I'm staying alone and no one knows my pin. I'm heart broken cause that money is for transport and food.. Capitec don't value their clients.
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Capitec Bank's replyOfficial
06 May 2020, 16:41I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 May 2020, 16:41
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
DM
Dominique M's updateReviewer Update
12 May 2020, 13:59I got a call of one of your consultants and she said to me that I will not get any refund cause the card was with me not with capitec and there's nothing she can do about it, which is unfair to me cause I bank with capitec and trusted you with my money and this is what I get in return.. I guess you don't know how to treat your customers right and I will close this stupid account for all I care....
DM
Dominique M's update12 May 2020, 13:59
Reviewer Update
I got a call of one of your consultants and she said to me that I will not get any refund cause the card was with me not with capitec and there's nothing she can do about it, which is unfair to me cause I bank with capitec and trusted you with my money and this is what I get in return.. I guess you don't know how to treat your customers right and I will close this stupid account for all I care....