ZM
Zvidzai M

1 reviews | Active since Jun 2016

26 Jun 2016, 09:21

Capitec bank not giving back my cash

<p>My name is Emmanuel l deposited cash in Mokopane Capitec ATM by 18/06/16 but whilst l was busy punching ref No the ATM froze l called the call center and they gave me ref No ********** 9 and promise to be rectified after 2 working days.l went to the branch on Monday morning and also told to wait 2 days. I have been calling call center ever since but till today nothing was resolved they keep giving me ref No. </p> <p>So please assist me regarding this</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Jun 2016, 08:55
Official

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank