CAPITEC BANK NONSENSE

I have heard things about this horrible bank but I never believed any of it. On Friday I went to the branch at The Reef in Germiston to deposit money at the ATM into my account because I needed to pay my rent. the stupid machine got stuck ,money went in but the machine died. Those guys that we collecting money in the ATM said no stress just go into the bank and log a call and you will get your money. I did that and the R5000 was returned into my account. while i was at the shop i realised that i had deposited R5300 instead and ran back to log a call about the other r300. The lady at Capitec assisted me BUT SHE DID NOT TELL ME THAT THEY WILL TAKE BACK THE MONEY AND CHARGE ME R65 AND THEN LODGE AN INVESTIGATION THAT WILL TAKE 14-30 DAYS OR EVEN MORE. While i was driving that same day i see monies being reversed and was so confused but i couldn't even go back to the branch and query that as i was on my way to KZN. YHO I AM LIVID, I am so frustrated , this morning i went to the bank and they called whoever they had to call and i was told that - THIS WILL TAKE 14-30 DAYS DEPENDING ON THEIR BACK LOG,,, so this bank plays with people's lives, they even have a BACKLOG on people's monies. they don't care that our lives are disrupted . now i see why people take snakes and run butt naked at this stupid bank, its so unfair. THEN THEY CAN EVEN SAY STUFF LIKE - we will escalate it and maybe it will be treated urgent. Haai maan can people do what they are paid to do, how can people go through the struggles of life and the pandemic and a whole bank that was voted one of the best , how can they have backlogs on people's monies /cash that was deposited at an ATM not even checks where they have to verify that the monies are cleared etc. YHO HAAAAI THIS IS SO UNFAIR