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BM
Bafokeng M

1 reviews | Active since Jun 2020

06 Dec 2021, 14:21

Capitec bank none assistance

I recently lodged a complaint with a bank to reverse a mistaken transaction. I was told that the bank cannot assist with reversal since the person that received the money is not answering the call and that I must go to a police station to open a civil case since it’s not their problem.

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Replies (3)
Capitec Bank
Capitec Bank's reply06 Dec 2021, 17:17
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
BM
Bafokeng M's update08 Dec 2021, 10:28
Reviewer Update
Good day. It has been 2 business days and I have not heard from any of your officials. This matter is taking its tall on me as I need the money or should be officially told to forget about about similarly to what I was told at the local branch.

I need to move on from this matter, so please let me not if the assistance is forthcoming or like I told to just forget about receiving assistance or the money back.

Regards
Unhappy client
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:16
Official
Hi Ba***eng 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank