Capitec bank, no payslip so no help in Covid19

COVID 19, no salary paid to staff and obviously no payslip. Capitec bank was sent a 3 month bank statement along with a letter from the operations manager on a letterhead regarding me not working and might only start on level 2, also been to the police station for an affidavit, which I was informed by a const Luthuli that the staff at capitec bank should be able to read a bank statement as he can clearly see when my salary has been deposited as it's a 3 month bank statement, yet a payslip is still being demanded from capitec bank staff. How does a person produce a payslip when the company is closed and you can read bank statements? They are debuting my account and refuse to claim from insurance, for which I pay monthly as this is a national disaster! My first mail to them was on 4 April 2020 and they refuse to help even though every document I have was sent, only because the company is closed, they want a payslip. Are staff at Capitec bank so stupid that they cannot read a 3 month statement to see if salary is being deposited into an account? I will have no other choice but to close my account and change my number and then they can do what they feel like