CAPITEC BANK - NO HELP AT ALL!!!

I always told people, if you want to go to a bank that cares, go to Capitec, not only do they have the best rates, they always help you, no matter what. NOT ANYMORE. Our son Ruan van Staden went to work overseas for 8 months. He paid his salary into his Capitec account each week/month. Two weeks ago he noticed that someone is *****ing his money out of his account, between R2000 and R3000 a day. He asked his boss to put international roaming on his phone to contact capitec to ask them to block his account for now, but for some reason his boss does not want to do that. We as his parents went to Capitec Bank for help. We only wanted them to put a block on our son's account, NOTHING ELSE!!! They said they could not do anything for him, our son should contact Capitec Client Service for help. So he went to a cellphone shop, bought a cheap phone and an "international roaming sim". Although the shop manager told him that he would be able to phone South Africa, he could not. We sent an email to Capitec Bank Help Centre, they sent an email back and asked that our son should email them, which he did, but NO ONE came back to him to this day. Then our son asked a friend on a nearby farm to help him as he has international roaming on his cellphone. Yesterday, 27 June 2020 they tried to phone Capitec Bank Help Centre. They were on the line for more than 25 minutes : NO-ONE answered!! They tried a second time - and AGAIN no answer. Really Capitec Bank - why don't you want to help? Surely you are more than professional enough to help one of your client's in need of assistance? Even though they are overseas. I cannot suggest Capitec Bank as the best bank anymore.