CAPITEC BANK NO ETHICS

BAD SERVICE AND MISLEADING IN PRINCIPALS NO ETHICS. I Called CAPITEC, to uplift my suspension on my credit card due to temporary disability , The call centre asked me take my 3 month salary advise to the bank,which i took to chatsworth centre branch, they took all my information and was told they will uplift the suspension on the credit card ,they even called the company to confirm if I, am back at work. About 2 weeks ago CAPITEC called me and informed me they will sort the credit card out shortly, After all this they sent me a email saying i need to reply for a credit card due to affordability , but when i go on the app CAPITEC is charging me a service fee for the credit card 01/ 02/.2025. As, a bank please work honestly and work be more customer oriented , No SERVICE RECEIVED,AS THE ISSUE HAS NOT BEEN RESOLVED.