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Giovanni C
1 reviews | Active since Apr 2019
11 Dec 2024, 09:28
Capitec Bank - No Customer Service
Capitec Bank is once again doing a "Sterling Job" of NOT providing customer service! I have spoken with a Capitec Bank representative on 4 December and wrote to Capitec Bank again on 6 December inquiring why it is that Capitec Bank is not deducting the Funeral Policy Debit order.
No one from the *** have rep**** to emails or have Capitec Bank dedcuted the December premium policy.
Also, the Online Capitec Banking portal is not working properly as it is impossible to transfer money from one account to the another withing your own Capitec Bank banking portal.
Why is it that Capitec Bank customer service is going from bad to worse.
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Replies (2)
Capitec Bank's replyOfficial
12 Dec 2024, 18:43Good day Giovanni C. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply12 Dec 2024, 18:43
Official
Good day Giovanni C. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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Giovanni C's updateReviewer Update
22 Dec 2024, 12:09Thank you for your call, I still do not have any confidence in banking with Capitec Bank and want to know if you will be deducting my Capitec Bank funeral policy on the 1st of January 2025 on time without me having to engage in another battle with your bank?
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Giovanni C's update22 Dec 2024, 12:09
Reviewer Update
Thank you for your call, I still do not have any confidence in banking with Capitec Bank and want to know if you will be deducting my Capitec Bank funeral policy on the 1st of January 2025 on time without me having to engage in another battle with your bank?