SM
Stacey-Lee Manuel
1 reviews | Active since Sept 2021
26 Mar 2023, 14:32
Capitec bank NO AFTER SERVICE!!!
I send an email to the collections department the month of February 2023 stating I will go on maternity Leave March 2023.
They send me an email stating the documents I must submit.After submitting the documents I have not heard any feedback.O resubmitted the documents 4 times no response.I went into my Capitec app and my account shows arrears.J have credit protection on my loan and still no after service jo communication nothing!!
I am utterly disgusted from their service as I was convinced to change banks after banking with FNB for years and years and this is the service I receive!!
My account shows in arrears and I know my credit record will be affected!!
No contact made from Capitec no responses on emails just nothing!!!!!
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Replies (4)
Capitec Bank's replyOfficial
27 Mar 2023, 06:13Good day Stacey-lee
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply27 Mar 2023, 06:13
Official
Good day Stacey-lee
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
SM
Stacey-Lee Manuel's updateReviewer Update
27 Mar 2023, 10:01Your consultant called me back this morning actually 5 min ago advising me my credit protection only activates after 4 months.
Nobody told me this.You deduct the loan amount and credit protection which is over R200 and now I am being told it is not activated ?????
Why was I told in a previous email all is well since I have credit protection I just need to submit my maternity docs and this will be activated accordingly??????
Capitec bank am utterly disgusted with your service !!!!!!!
Nobody told me this.You deduct the loan amount and credit protection which is over R200 and now I am being told it is not activated ?????
Why was I told in a previous email all is well since I have credit protection I just need to submit my maternity docs and this will be activated accordingly??????
Capitec bank am utterly disgusted with your service !!!!!!!
SM
Stacey-Lee Manuel's update27 Mar 2023, 10:01
Reviewer Update
Your consultant called me back this morning actually 5 min ago advising me my credit protection only activates after 4 months.
Nobody told me this.You deduct the loan amount and credit protection which is over R200 and now I am being told it is not activated ?????
Why was I told in a previous email all is well since I have credit protection I just need to submit my maternity docs and this will be activated accordingly??????
Capitec bank am utterly disgusted with your service !!!!!!!
Nobody told me this.You deduct the loan amount and credit protection which is over R200 and now I am being told it is not activated ?????
Why was I told in a previous email all is well since I have credit protection I just need to submit my maternity docs and this will be activated accordingly??????
Capitec bank am utterly disgusted with your service !!!!!!!
SM
Stacey-Lee Manuel's updateReviewer Update
27 Mar 2023, 18:32No response from you nothing !!!!
SM
Stacey-Lee Manuel's update27 Mar 2023, 18:32
Reviewer Update
No response from you nothing !!!!
SM
Stacey-Lee Manuel's updateReviewer Update
31 Mar 2023, 11:29Capitec you still have not contacted me !!!!!!yiur customer after service is not bad but utterly disgusting !!!!I keep getting sms I am in arrears yiur collections keep calling me and telling me management does not contact back !!!!
I made effort in submitting all my documents as required WHY IN THE HELL AMNI AN ARREARS????I submitted my maternity docs as soon as I had received them and you people never send an email back!!!!!!
If this is not sorted I am closing my bank account with you and not paying a cent further and I will take this matter to court!!!!
I want recordings of all my calls send to me as well!!!
I made effort in submitting all my documents as required WHY IN THE HELL AMNI AN ARREARS????I submitted my maternity docs as soon as I had received them and you people never send an email back!!!!!!
If this is not sorted I am closing my bank account with you and not paying a cent further and I will take this matter to court!!!!
I want recordings of all my calls send to me as well!!!
SM
Stacey-Lee Manuel's update31 Mar 2023, 11:29
Reviewer Update
Capitec you still have not contacted me !!!!!!yiur customer after service is not bad but utterly disgusting !!!!I keep getting sms I am in arrears yiur collections keep calling me and telling me management does not contact back !!!!
I made effort in submitting all my documents as required WHY IN THE HELL AMNI AN ARREARS????I submitted my maternity docs as soon as I had received them and you people never send an email back!!!!!!
If this is not sorted I am closing my bank account with you and not paying a cent further and I will take this matter to court!!!!
I want recordings of all my calls send to me as well!!!
I made effort in submitting all my documents as required WHY IN THE HELL AMNI AN ARREARS????I submitted my maternity docs as soon as I had received them and you people never send an email back!!!!!!
If this is not sorted I am closing my bank account with you and not paying a cent further and I will take this matter to court!!!!
I want recordings of all my calls send to me as well!!!