Capitec Bank Needs To Train Their Stuff Well

Hi there ☺️

I would like to bring the incident into your attention that I happen to come across .At one of the Capitec branch at The Pinecrest Centre (downstairs)in Pinetown Durban

So I lost my card and suprisingly and shockingly I have been getting transaction messages of R399 attempting to be debit from my account,this happened for more than 5 times since I lost my card .

So I went to the branch hoping to get some help for this matter.

A rude ,impatient and unprofessional consultant by the name of Njabulo5 .I narrated my matter and what he said to me he said he won’t be able to see all what I was explaining to him unless he makes a new card for me, okay, I allowed him to make a card for me.

After he made the card I asked him ,how do we go about about my query he arrogantly said he is not sure if the strange debit transactions will stop or not .

So now my question is if he is not sure than who must I contact regarding this matter if the people who are hired and trusted by Capitec Bank to represent the Company will give us such unprofessional service.

I lost trust with such a giant Bank Company as I speak right now I’m puzzled and I don’t know what step should I take from now as their client .