Capitec bank needs to train its staff better

My mom was treated with complete disrespect for covering her face with a cotton scarf while entering Capitec bank in De Aar northern cape.A female member of the staff her name is QUEEN, spoke to her like a child and refused her to continue aftrr she was assigned to her.Said she cant enter the bank then disappeared behind the red screen,maybe talking to her superior then returned saying shes not allowed in.This isnt the part that got me upset but the tone and the body language of this lady.She had a attitude like she is talking to a child in her house.No respect.We all know about the covid 19 restrictions you dont have to rreat the clients like ******** fools from the village.There is a big lack of respect in this bank.