Capitec bank needs to catch a wake up

Recieved a email from capitec to install the new app for better banking services and did that and now I'm locked out of the app and its telling me to go to a branch with proof of identity to activate the app although it was on my phone already.. What bull**** is this.. Do these people think we got time to take off from work and come stand in lines for every ****** damn thing. The app was activated at the branch in the first place and all I did was install the new app as they suggested now making my life hard and I got no banking app to do anything.. And theres no toll free helpline to call for help so how do I recharge airtime to call them when I can't access the app anymore after doing what they asked.. Wake up capitec we clients have lives and jobs and can't be ****** running to the branch for every damn thing.. Its not like the branches are quick and fast aswel.. Its hours waiting in lines to sort out things that are simple and should be done over the phone. My app was activated and verified at a branch and now does not work after doing that new app install you sent me so who's fault is this..