Capitec Bank needs to be burned from servicing customers

I was ****med R17500 purchasing a container, Capitec bank failed to follow up my complain which turned into a formal case of frad with case number 344/10/2019 but the results I got from Capitec bank I was not happy the way they handle my case until I invited Obbsa to intervene in the matter ofwhich so far they have handle it well because I got a call on 3 December from Capitec bank confirming that they want my banking details to tranfer my money back with a Reference 2019/983867 but till today I having seen any deposits made into account so yet again this confirms their poor customer service after everything they put me through trying to get justice over my money.