CAPITEC BANK - ****NDOUS to GONORABLE SERCIVE

Normally Capitec Banks delivers awesome service, but today sadly its been nothing short of ****NDOUS. Its like ALL their Call Center Agents have the virus.....

I have phoned 3 times (17.25min, 10.03 and 24.35 ) and they refuse to elevate my call to a manager and repeatedly put me on hold listening to a their terrible Grade R piano recital. When I finally got hold of the right person after about 50min after my cell phone, she resolved this issue with the speed of light and was very pleasant about it too, offering to phone me back and apologizing profusely at the same time, thank you Ms Zimiri you certainly saved the day and your institutions reputation,

To Poppi and the rest of the call center agents, my apologies for blowing my top, but I did start off very reasonably considering I was under the erroneous impression that the Bank was holing onto 14k of my hard earned money.