Capitec bank my worse nightmare

I've never been so fed up about the bank services and the consultant as well. I've been in bank for more than 2hrs with a consultant who leaves me without telling what is he doing. I've settled my loans but they keep debuting money from my Nedbank Account for 2months and the account is being settled. Where is my money going because the statement shows the account is being paid up. When I ask them to print me a printout that shows that I owe them. Nothing comes out they don't have a proof. I've provided them a proof of paying out of the account but why they don't give me what they say I owe in back and white. The worse thing is that the consultant is giving me a stinking attitude. I'm capitec Melvyn mall desk no 8. The consultant is not even wearing a name batch.I want this thing resolved and the apology and the charges that are being charged when electronic debits occurred.capitec bank is my worse nightmare and I don't recommend my family to use the bank.