Capitec Bank ****** my brother of his disability grant R2200.

Hello, I'm a capitec account holder, so yesterday 13 May 2024 around 11h00am at Kempton Park, Kempton Square shopping center I went to capitec ATM to withdraw money off my brother Sassa account for disability and to my surprise the ATM took it's time loading while saying please wait on the screen after 2 minutes it went "Out of service" with the card stuck inside their machine and I quickly went in the branch to report the incident to which the consultant said they can't help me and they were rude a lady and a man i didn't get there names since it's sassa card and today my brother and sister went to sassa office only to be told that the money is out of the account, more like withdrawal done on the card, and I lost my trust in that bank and I believe such experience may repeat again and our monies are not safe, in total lost money was R2200 just like that because of an ATM malfunctioning.

I'm also want to cancel my account with them BAD Service from Capitec Bank.