CAPITEC BANK MUST FALL

I am so disappointed by Capitec bank and its head office. I was de*****ed R5000 on the 15 of October 2021. A case was logged on my behalf by a consultant at the Dobsonville Branch. The consultant told me to expect feedback on the case within 30 days. When I called the Capitec client care service on the 15 of November 2021, they said the consultant logged a case on the amount of R500 instead of R5000, they said I must wait another 7 to 14 working days. I therefore, called them again after this period, which was on the 29 November 2021, they said the case was only assigned an investigator on the 27 November 2021, and I should wait a further 20 working days period. I then asked them to put me through to their complaints department, but the lines are not working, and as I was asking them to put me through, over the past three days, they kept on putting me through but the lines are still not working. The complaints department numbers are ***. Furthermore, I asked to speak to a team leader since their complaints department is not working, they put me on hold for the longest time and said they are in a meeting, Now I don't know what to do or who to ask for help from Capitec. I need the money but they don't seem to care. I don't want to bank with them anymore as soon as I have my money back I am switching banks.