Capitec bank more like *********** bank

I have never been so disappointed in a bank like I currently am with capitec bank. After I failed to make a payment to someone because they requested the money prior to the date agreed on she decided to report my account as "involved in ********** activities" , without any investigations and consulting with me capitec had my account deactivated (blocked). I only learnt of that when I tried to do a withdrawal, I went to the branch and they could not even assist me they said my account's status only shows that it's blocked due to ***** and doesn't give any further information. When they phoned the person who had it blocked to get the main reason or detials regarding the ***** she has reported she did not even want to cooperate she just said that she wants her money and that's all. I have been banking with capitec for more than 3 years now and been receiving my salary in their account having them to treat me like a ***** is absolutely uncalled for, even after I paid her and made a police affidavit stating my side of the story my account is still blocked because apparently everything is in her hands.. she's God of capitec bank now should she decide to leave it like that then that's the end of me and capitec. If people can easily play around with our accounts like that then how safe is our money?