Capitec Bank Money ****s

I trusted Capitec Bank with my money yet my money gets deducted without an explanation. My account was debited on 25/03/2023 12 am with a reference number I don't recognize nor create and I did not give my account information to anyone. I visited Capitec Limpopo Mall branch to attend to this matter yet I was told it's ****, I should close the account and open a new one.

I mean, who is going to pay for the new card and all the money I spend going up and down to fix this, is that how capitec makes money or what? They can't just tell me to let go, what are you doing to prevent such ****s?

I need to matter to be resolved and I want my money back.