BN
Bongani N

1 reviews | Active since Mar 2018

20 Mar 2018, 11:32

Capitec Bank money making scheme

We trust you to keep our money safe but every month I have a debit orders I dont know anything about and whats worse s that they deduct R85, R75 ,R45 which to reverse you guys charge me 15 per single debit order reversal so my which is R45 I lose every month then I have another debit order I dont know about called creditgain and the deduct R250 a month to reverse at the branch they charge R45 so a month i lose around R100 yet you call this a savings account. Sad part is even if you dispute and stop the debit orders it dont matter because the following month they will continue to debit and what I think about this is that its capitec who deduct this money so we can reverse then they make money of charging us to reverse. Thank you but i have had enough and its time for a change

0
Replies (2)
Capitec Bank
Capitec Bank's reply20 Mar 2018, 14:12
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply23 Mar 2018, 15:12
Official

Good day Mr Ntuli

As discussed telephonically, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank