MM
Munangwa M
1 reviews | Active since May 2025
05 May 2025, 18:06
Capitec Bank Missing Payment
I Paid a supplier for my business which was already saved as a beneficiary and I already had made previous payments to the same account. I then made an immediate payment on the 29th of April. The first attempt was reversed to my account and marked payment correction then second payment which was also immediate never reflected to the suppliers bank account but the money was out on my account. Capitec has been taking me back and forth since 29 April to date. I then requested them to reverse the payment back to me of which they say it’s going to take 21 working days and I have to pay the fees for investigating the matter on their end . I don’t understand why My money have to take 21 days to be reversed whereas I was charged fees for immediate payment while making the transaction.
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Capitec Bank's replyOfficial
05 May 2025, 18:37Good day Munangwa,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Best regards,
Capitec Bank's reply05 May 2025, 18:37
Official
Good day Munangwa,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Best regards,
MM
Munangwa M's updateReviewer Update
07 May 2025, 18:21I Contacted Capitec Consultant via the App(Call option) they informed me I will be refunded my money after investigation and I also went to one of their branches and the consultant at the bank told me the same thing(They even asked me to verify the account number I paid to and the refences I used for refund purposes). Today I got a call from Management Apparently because they saw my first review at hello peter soo they wanted to attend to the matter urgently,But Here’s is what I don’t get.Can someone explain to me if the consultants assigned to cases at Capitec are even trained or competent.because the Lady who called me from management says they cannot reverse immediate payments Meaning those 2 consultants I spoke too are not informed ?Mind you i had already spoken to 2 consultants who gave me reference numbers and notified me that the reversal process has began and it will take up to 21 days. My question will be did they lie?or is the so called management now lying?
You people charged me for an instant payment. No where on the app did you advise me that the payment is irreversible so that when i click yes you would have informed me of the risks of you failing to retrace the money. Mind you I'm not making an international payment it's to FNB account also it's not the first time making the payment. There are no errors on the account numbers. In a nutshell Capitec is saying They are charging me for an investigation of failing to pay a payment they had the correct details for in the stipulated time they mentioned Now that you failed to pay reverse the payment. I am being told multiple stories.1.We have already lodged a Payment reversal with external bank which is FNB.2.your Managment is saying they can’t reserve the payment and there’s nothing they can do? The beneficiary I was paying didn’t receive the payment we checked his statements of account and we called FNB they said the money was still with capitec and it’s pending on Capitec side.Capitec I want my R12500. I reported this incident exactly the day it happened which was 29th of April but you’ve been giving me run around ever since. I just want my R12500 back please 🙏🏾
You people charged me for an instant payment. No where on the app did you advise me that the payment is irreversible so that when i click yes you would have informed me of the risks of you failing to retrace the money. Mind you I'm not making an international payment it's to FNB account also it's not the first time making the payment. There are no errors on the account numbers. In a nutshell Capitec is saying They are charging me for an investigation of failing to pay a payment they had the correct details for in the stipulated time they mentioned Now that you failed to pay reverse the payment. I am being told multiple stories.1.We have already lodged a Payment reversal with external bank which is FNB.2.your Managment is saying they can’t reserve the payment and there’s nothing they can do? The beneficiary I was paying didn’t receive the payment we checked his statements of account and we called FNB they said the money was still with capitec and it’s pending on Capitec side.Capitec I want my R12500. I reported this incident exactly the day it happened which was 29th of April but you’ve been giving me run around ever since. I just want my R12500 back please 🙏🏾
MM
Munangwa M's update07 May 2025, 18:21
Reviewer Update
I Contacted Capitec Consultant via the App(Call option) they informed me I will be refunded my money after investigation and I also went to one of their branches and the consultant at the bank told me the same thing(They even asked me to verify the account number I paid to and the refences I used for refund purposes). Today I got a call from Management Apparently because they saw my first review at hello peter soo they wanted to attend to the matter urgently,But Here’s is what I don’t get.Can someone explain to me if the consultants assigned to cases at Capitec are even trained or competent.because the Lady who called me from management says they cannot reverse immediate payments Meaning those 2 consultants I spoke too are not informed ?Mind you i had already spoken to 2 consultants who gave me reference numbers and notified me that the reversal process has began and it will take up to 21 days. My question will be did they lie?or is the so called management now lying?
You people charged me for an instant payment. No where on the app did you advise me that the payment is irreversible so that when i click yes you would have informed me of the risks of you failing to retrace the money. Mind you I'm not making an international payment it's to FNB account also it's not the first time making the payment. There are no errors on the account numbers. In a nutshell Capitec is saying They are charging me for an investigation of failing to pay a payment they had the correct details for in the stipulated time they mentioned Now that you failed to pay reverse the payment. I am being told multiple stories.1.We have already lodged a Payment reversal with external bank which is FNB.2.your Managment is saying they can’t reserve the payment and there’s nothing they can do? The beneficiary I was paying didn’t receive the payment we checked his statements of account and we called FNB they said the money was still with capitec and it’s pending on Capitec side.Capitec I want my R12500. I reported this incident exactly the day it happened which was 29th of April but you’ve been giving me run around ever since. I just want my R12500 back please 🙏🏾
You people charged me for an instant payment. No where on the app did you advise me that the payment is irreversible so that when i click yes you would have informed me of the risks of you failing to retrace the money. Mind you I'm not making an international payment it's to FNB account also it's not the first time making the payment. There are no errors on the account numbers. In a nutshell Capitec is saying They are charging me for an investigation of failing to pay a payment they had the correct details for in the stipulated time they mentioned Now that you failed to pay reverse the payment. I am being told multiple stories.1.We have already lodged a Payment reversal with external bank which is FNB.2.your Managment is saying they can’t reserve the payment and there’s nothing they can do? The beneficiary I was paying didn’t receive the payment we checked his statements of account and we called FNB they said the money was still with capitec and it’s pending on Capitec side.Capitec I want my R12500. I reported this incident exactly the day it happened which was 29th of April but you’ve been giving me run around ever since. I just want my R12500 back please 🙏🏾