Capitec bank, missing in action

Being with the bank for over decade one would think you would receive great service whenever you encounter a problem,sadly not. I have launched a complains at my local bank regarding irregular bank activity that I didn't authorize. At first I was told to keep a vigilant look at my account and the matter is as easy as changing my pin. The second time around I was told to go to the police station and open a case and invest the matter further. I don't know if my age(65 years) factors in the way I was treated but i left feeling frustrated and defeated. I was told my complaint was close without me even knowing or being contacted by the bank. Very disappointed in the customer service. I have lost close to R7000 and no one has any remorse or time to help me understand how let alone recover it.