Capitec Bank ****ming consumers

I was ****med of R2000.00 using the Capitec cash send service after send to my father for 3 consucutive months and after lodging a complaint (with some disinterested customer service agents might I add) I got an SMS saying my query was unsuccessful, no explanation as to why, no calls, no email nothing, just a 20cent SMS. I have been with this ridiculous joke of a bank since 2004, guess it's my fault they've played me like a fiddle. I'm joining discovery right now .