Capitec Bank ****mers and Poor service

Poor service and ****mers, renewed my license disc through capitec and paid on the 2nd of August and still today I haven't received it. I have been calling them and they will just put me on hold for hours, on whatsapp they always say they will get back to me I'm still waiting. Two weeks ago I was given an incident number yet nothing has happened, mind you my license disc has expired I'm now in the 21 days that they give us after expiring date. Capitec doesn't want to bring back the money I paid or deliver the disc. Use them at your own risk for license disc renewal.