Capitec Bank Mega Mart Tswelopele.

I recently visited K.P. Tech in Tembisa to replace my lost card, and I was quite frustrated by the repeated requirement for my ID. Unlike other Capitec branches, where you can simply use your fingerprint to verify your identity and replace your card easily, the Tembisa branch required a physical ID. This meant that even though I provided my ID number and my fingerprint matched my profile, they still insisted on the physical ID. This was inconvenient, especially since many customers travel long distances to get there. Typically, at other Capitec branches, it’s a quick and straightforward process: you lose your card, pay the fee, and walk out with a replacement. Unfortunately, the Tembisa Mega Mart branch did not provide that same ease. I hope they can improve their communication and service in the future.