Capitec bank ****med me

I am extremely disappointed with the way my case has been handled.

On 24 May 2026, I made an immediate payment from my Capitec account. The money was deducted successfully, but the recipient has still not received the funds. I have confirmed that the bank account details used for the payment were correct.

I visited a Capitec branch and a report was logged. When I later called for feedback, I was told that the payment had been received by the recipient. However, the recipient’s bank statement does not reflect the payment, and the recipient has confirmed that the money has not been received.

I have proof of payment, proof that the account details were correct, and the recipient’s bank statement showing that the funds never reflected in the account. Despite this evidence, I have received conflicting information and no clear explanation about where the money is.

It has been weeks since the payment was made, and the matter remains unresolved. I expect Capitec to conduct a thorough investigation, provide proof of where the funds were deposited, and resolve this issue as a matter of urgency.

This experience has been frustrating, stressful, and disappointing.