Capitec Bank master of it's false advertising

Nothing worse that inconsistency from the companies that we interact with.

It's draining to be honest.

When they need something from you, they are polite and they'll even give teas and biscuits but as soon as you need them - red tape.

I have funeral cover with Capitec Bank, sadly my father passed away on Thursday 7th Dec '23 and I logged a claim yesterday 8th Dec '23. At around 1pm I visisted the branch and spoke to an amazing consultant who informed me that the funds would be paid into my Capitec Bank in about 4 to 5 hours. It's been more than 24 hours and still nothing from Capitec. I called them this morning and they said they are still processing everything and that I should the funds by 12pm. I called at 4pm and the gentleman said unfortunately he doesn't know when the funds will be paid but according his screen he can see that this was finalized "just before 3pm". How can you wait 26 hours to process a claim? Strange.

It's sad that during this trying time the company I once worked for diligently is now leaving me out to dry.

Disappointed