CAPITEC BANK MANAGEMENT

ON THE 7TH OF MARCH 2020 I MISTAKENLY TRANSFERRED MONEY INTO A WRONG ACCOUNT USING CAPITEC USSD CELLPHONE BANKING AND I IMMEDIATELY WENT TO THE CAPITEC BANK TO REVERSE MY MONEY BACK.THE CONSULTANT TOLD ME THAT THE MONEY CANNOT BE REVERSED AND I MUST GO TO THE POLICE STATION AND OPEN A CASE.I WENT TO THE POLICE STATION AND I WAS TOLD THAT THERE WAS NO CRIME COMMITTED SO THEY CAN'T HELP ME..I WENT BACK TO THE BANK AND ASKED THEM TO REVERSE THE MONEY AND THEY REFUSED EVEN WHEN I PROVIDED THEM WITH PROVE TRANSACTIONS..THE CAPITEC BANK WAS NOT HELPING SO DOES THEIR CONSULTANTS..