Capitec Bank - Making potential customers feel like a ******** (This is a rectification Message)

Please note that this is a thank you message in regards to a complaint I lodged previously. I want to thank Capitec's Complaints Department who swiftly sorted out my issue. I furthermore want to give a big thank you to, Stephanie from the Liberty Midlands Mall Branch despite having to be working with the discomfort of an injured wrist The Cascades branch has left a sour taste in my mouth, simply because all of this irritation could have been avoided! As proven today, when I opened my account without any issues. PS. I would have given a 5 star if it had not been for the spitefulness or lack of common sense in the first place. It's a pity that one individual can pretty much ruin the reputation of a bank that has had such positive comments.