MS
Menanteau S
1 reviews | Active since Feb 2014
08 Jan 2019, 13:24
Capitec Bank - Making potential customers feel like a ********
Having gone to open a bank account, I was surprised find out that Capitec has decided to flag my ID book as being suspicious and had decided to send it for a forensic investigation So thank you Capitec for making me feel like a ******** which I am not. I will definitely not recommend you to anybody, Pathetic really!
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Replies (4)
Capitec Bank's replyOfficial
08 Jan 2019, 13:47Good day
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply08 Jan 2019, 13:47
Official
Good day
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
10 Jan 2019, 15:47Good day
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint Management
Capitec Bank
Capitec Bank's reply10 Jan 2019, 15:47
Official
Good day
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint Management
Capitec Bank
MS
Menanteau S's updateReviewer Update
11 Jan 2019, 13:18I want to thank Capitec's Complaints Department who swiftly sorted out my issue. I furthermore want to give a big thank you to, Stephanie from the Liberty Midlands Mall Branch. The Cascades branch has left a sour taste in my mouth, simply because all of this irritation could have been avoided! As proven today, when I opened my account without any issues.
MS
Menanteau S's update11 Jan 2019, 13:18
Reviewer Update
I want to thank Capitec's Complaints Department who swiftly sorted out my issue. I furthermore want to give a big thank you to, Stephanie from the Liberty Midlands Mall Branch. The Cascades branch has left a sour taste in my mouth, simply because all of this irritation could have been avoided! As proven today, when I opened my account without any issues.
Capitec Bank's replyOfficial
11 Jan 2019, 13:35Good day
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words , we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Capitec Bank's reply11 Jan 2019, 13:35
Official
Good day
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words , we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank