DS
Desree S
1 reviews | Active since Aug 2013
20 Oct 2021, 09:18
Capitec Bank machine dispensed R900.00 short & I am still out of pocket
On the 28th Aug 21 I drew cash from a "Captiec"ATM @ Gold Reef City, the machine dispensed R900.00 short. Logging calls immediately and still logging calls to date the matter is not resolved. Capitec seems good at passing a client from department to department and not resolving the matter on hand. Almost three months later and still I am out of pocket. Just wondering how many of their Clients they are causing to be out of pocket in this manner. Very disappointed in Capitec's delayed assistance in such a simple query.
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Replies (1)Capitec Bank's replyOfficial
20 Oct 2021, 09:40Good day Desree
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Oct 2021, 09:40
Official
Good day Desree
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
