DS
Desree S

1 reviews | Active since Aug 2013

20 Oct 2021, 09:18

Capitec Bank machine dispensed R900.00 short & I am still out of pocket

On the 28th Aug 21 I drew cash from a "Captiec"ATM @ Gold Reef City, the machine dispensed R900.00 short. Logging calls immediately and still logging calls to date the matter is not resolved. Capitec seems good at passing a client from department to department and not resolving the matter on hand. Almost three months later and still I am out of pocket. Just wondering how many of their Clients they are causing to be out of pocket in this manner. Very disappointed in Capitec's delayed assistance in such a simple query.

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Oct 2021, 09:40
Official
Good day  Desree

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank