capitec bank lynne.east

Good day,today I went to capitec bank in lynne east around 13:55 to deposit some cash,as I arrived to deposit money unfortunately the machines to deposit money were offline,ok I understand maybe there was a technical problem which was supposed to be resolved,as I wanet to go and deposit cash inside,I found 2 ladies outside and one guy I greeted them and told them that the atm for self deposit wer not working is it fine if I deposit inside,I was so shocked how the lady by marie-anne had talked to me "Wena you are boring the machines are not working they are all offline,can you get off here I wana take a photo".that is how she spoke to me...I have never been humiliated like this in my whole entire life. I walked and went back as I was so angry.I wonder if this is how you treat all your clients.my other question is that are cellphones still allowed in your company when helping customers.that girl is so rude,she does not have respect for customers at all,may you guys ensure that you improve your customer service,never Will I go back to capitec bank in lynne east again... I would like to thank the branch manager for being there and his second in command.. Please improve in your customer service because you might loose a lot of clients because of one person..I would Like that girl to apologize for the way she humiliated me in front of evryone..she must apologize unconditionally. Thank you