Capitec Bank LTD deliberately delaying my claiming process.

I recently got dismissed from the company as a service consultant. I am in utter disbelief of the awful and intentional bad service I have received with my claiming process. I got dismissed on 11/04/2025. My RM only sent the documents for me to sign on 17/04/2025. I signed and returned them. It was only recent that I looked at the fine print which wrote that the documents need to be signed and sent immediately after the ruling. This is clearly intentional on their side for delaying my claiming process. I was told by some of the employees that the HR sends through my documents straight to the Labour department. I then went straight to our labour department in Durban CBD to find that they only have my start date and nothing to indicate that I got dismissed. I have been emailing the HR department 3 times a day and they only recently answered to one of my queries which is my Provident fund. I signed and immediately sent them back the documents. I have been checking for the claim to start on Alex Forbes and it shows that they have not sent it through. Again delaying my process. I am unfortunately a bread winner to an African home and this has not only devastated me but my entire immediate and extended family. I would like for Capitec HR to submit my provident fund claim to Alex Forbes and also send through documents for me to claim my UIF.