CAPITEC BANK LOSSES MY MONEY

My bank account was hacked in April 2023. i lodged a ***** complaint and for 7 months contacted them. I was in branch several times and was told there is a backlog. In June I received an sms saying that the case was closed due to outstanding documents. I emailed the documents to them and in August I found out that the documents weren't clear although the branch consultant said it was clear. she resent it to them. Prior to this I got messages that they tried calling. when I called back non of the consultants could assist me or give me an answer. I kept contacting via email and the whatsapp channel only to be told yesterday the case was closed. I called and said the feedback was the claim was unsuccessful as I logged the case two days later which is utter bull****. R30,000.00 MISSING AND JUST LIKE THAT I HAVE TO ACCEPT. 7 MONTHS OF BACK AND FOURTH BEGGING FOR A RESPONSE