Capitec Bank loses R15000 of my money and I haven’t received any feedback almost 3 weeks later

This is the second time I’m coming to this platform to address my issues and now I’m properly upset. In my last review I reported that an amount of R15000 had disappeared from my account under Capitecs security. I also followed all necessary provisions thereafter and opened a police case report and reported it to Capitec. It’s been over 2 weeks now nearing 3 and I still haven’t received any feedback on my case. I made it abundantly clear in my last review that I’d like to get this incident that took place on the 15/12/2021 sorted out as soon as possible because I’d be leaving the country on the 24th and will be gone for over a month. I’ve emailed almost every single department to get feedback from this incident, I’ve called the customer care line multiple times and I’ve even visited the Capitec Hatfield branch to get an update and each time they come up with nothing. Now they’re trying to call my cell line to contact me when I specifically told them I’m not in the country but contactable via my email address *** 15000 is not child’s play. This money was taking out of my flexible savings and is supposed to be used to cover many expenses this month of Jan. I put my money into Capitec bank under assumption that my money will be secure for me when and if I use it. Which one is this one now? Capitec Bank I want my money back. Please follow up on this now I don’t want to take this further than It needs to go.