1 reviews | Active since Mar 2021
CAPITEC BANK LIFT THE HOLD OM MY BANK ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A FRIEND OF MINE TRIED TO MAKE A DEPOSIT OF R250 TO MY CAPITEC BANK ACCOUNT WHICH HE OWED ME FROM HIS ABSA BANK ACCOUNT
HIS BANK INSTRUCTED MY CAPITEC BANK ACCOUNT BE PLACED ON HOLD DUE TO *****ULANT ACTIVITY!
QUESTION - WHY ARE THEY DEFAULTING MY ACCOUNT BASED ON AN EXTERNAL INVESTIGATION ON SOMEONE ELSE'S BANK ACCOUNT?
SECONDLY - I AM YET TO RECEIVE MT SALARY ON THE 30 NOVEMBER 2022 AND ACCORDING TO THE CAPITEC STAFF MEMBERS AND BRANCH MANAGER I AM UNABLE TO UTILIZE MY ACCOUNT UNTIL THE INVESTIGATION IS DONE
I AM TOLD THAT NO ACTIVITY MEANING DEBIT ORDERS OR WITHDRAWALS ARE ABLE TO TAKE PLACE ONTO THIS ACCOUNT!!!
WHEN I ASKED HOW AM I ABLE TO GET MY HARD EARNED MONEY BACK AS THIS MONEY IS MY SALARY AND I HAVE NO DEALING IN ***** OR WITH ANY INVESTIGATION THEY ARE LOOKING INTO THEY ADVISED THAT I NEED TO FURNISH THEM WITH A PAYSLIP THEY WILL RELEASE THE FUNDS AND THEN I'M ABLE TO MAKE A ONCE OFF WITHDRAWAL AND THEY WILL FREEZE THE ACCOUNT AGAIN AFTER THE INVESTIGATION IS COMPLETED!! I WAS FURTHER TOLD THAT NO DEBIT ORDER TRANSACTIONS WILL BE ABLE TO BE PROCESSED BASED ON THIS STUPID INVESTIGATION!! WHY AM I AND MY CREDITORS BEING PUNISHED FOR SOMETHING BEYOND OUR CONTROL!!!!???
I HAVE BEEN BANKING WITH YOU GUYS FOR YEARS AND THIS SITUATION HAS JUST MADE BANKING WITH CAPITEC A TERRIBLE AND UNPLEASANT EXPERIENCE!
YES SEND ME AN AUTOMATED REPLY SAYING YOU ARE LOOKING INTO THE MATTER AS WITH THE VERY SAME REPLY YOUR FORENSIC TEAM HAS SENT SAYING THEY BUSY INVESTIGATING WITH NO FEEDBACK WHATSOEVER!!!
BASED ON ALL THIS BAD REVIEWS AND AS A BANK AIMING TO MAKE PEOPLE TO "LIVE BETTER" YOU ACTUALLY MAKING THEIR LIVES ALOT BITTER!!!!
SO HERE'S TO ME WAITING TO GET MY SALARY ON THE 30TH NOVEMBER 2022 AND DOING AS THEY REQUESTED ME TO I WILL FURNISH YOU WITH MY PAYSLIP TAKE ALL MY MONEY FROM THIS *********** BANKING SERVICES THEN GLADLY CLOSE OFF MY ACCOUNT WITH YOU GUYS AND FURTHERMORE KNOW THAT CAPITEC BANK WILL NOT AT ALL BE HIGHLY RECOMMENDED TO MY FAMILY AND FRIENDS FROM THIS DAY ONWARD!
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
I understand things happen but I don't agree with stupid and negligent mistakes
Firstly Thank You for lifting the hold on my bank Account!
A Huge Thank You to your Consultant Stephen from Capitec China Town Branch in Parow! Well done sir! Your advice,compassion and understanding towards me in my tough situation was appreciated! You assured me that if all fails you were able to make something possible!
Then another Huge Thank You to Abigail in the Complaints Department! You have achieved the impossible I thought was not going to happen!
I complain and I also compliment!
Once again thank you for sorting your mess out swiftly
I understand things happen but I don't agree with stupid and negligent mistakes
Firstly Thank You for lifting the hold on my bank Account!
A Huge Thank You to your Consultant Stephen from Capitec China Town Branch in Parow! Well done sir! Your advice,compassion and understanding towards me in my tough situation was appreciated! You assured me that if all fails you were able to make something possible!
Then another Huge Thank You to Abigail in the Complaints Department! You have achieved the impossible I thought was not going to happen!
I complain and I also compliment!
Once again thank you for sorting your mess out swiftly