Capitec Bank - Letting their customers down.

Good day

I have joined with Capitec to do my personal banking a few months ago and I've had a good customer experience till recently.

But now I just feel let down, ********** and neglected.

I submitted an Estate Settlement after my mom's death and I did it at Capitec Northmead Square in Benoni, I was told that the money would be in my account within 10 working days. Everything was in order and the LEGAL DEPARTMENT at Capitec HO identified a issue on the document on the 19th of June 2019, I had to contact the branch yesterday 27 June 2019 to be informed that this problem has been identified.

No feedback or communication to me as the customer whatsoever...

That dear Capitec is not the recipe to building a good relationship with your customers, it destroys it. On top of that after I submitted the amended document in order to receive the money from the estate, I get notified once again that they can't promise me that the money will be freed immediately, this is already 12 business days later.

Why do you as CAPITEC BANK insist on bringing such frustration to your customers (which in this case are still mourning the loss of a loved one), by shunting them around and not assisting them in the promised periods, neglecting to provide them with the required information/feedback???

I am seriously unhappy as this is really not acceptable from a customer's perspective. Your mistakes and the customer must now be let down?