Capitec bank lapse my funeral policy without notifying me

Item: Capitec Bank
Rating: 1
Author: sewata S

Capitec bank lapse my funeral policy without notify me..

Is that how you still customers money by lapse policy without notifying custumers?

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Replies (2)

Capitec Bank's replyOfficial

02 Nov 2020, 16:37

The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply02 Nov 2020, 16:37

Official

Capitec Bank's replyOfficial

13 Nov 2020, 08:37

Good day Mr Ramodipa

As discussed telephonically, I confirm the matter has been dealt with.

Kind regards

Complaint Management

Capitec Bank

Capitec Bank's reply13 Nov 2020, 08:37